Have you replaced the Main Identity with a new named identity yet (see #2 in
my last reply) and does the behavior persist now?

Removing OE via Add/Remove Windows Components and then re-enabling it will
not fix this problem, Mary.


Mary wrote:
Thanks for your quick reply. I tried disabling the email scanning from
Norton and that had no effect. However, upon thinking about it some more,
I
suspect I know what happened, but I don't know how to solve it.
A couple of weeks ago, I spent quite a bit of time uninstalling and
reinstalling several iterations of Verizon's Mobile Office so I could use
my
cell phone as a modem and avoid public hotspots. In the end, I gave up
because it wouldn't work properly with my cell phone at the rates I wanted
to pay. So I did a final uninstall and then System Restore which only
partially worked. So then I cleaned up manually.
I suspect that OE6 got corrupted from all that stuff. Do you think that if
I
'remove' OE6 through Add/Remove Programs and Windows components (or
whatever
it is called now) and then reboot and then put it back--would that
possibly
clean things up or is the problem likely to remain?
I wonder also about SP3. This is WinXP-Tablet edition so I know it is
slightly different.
I tried System Restore and it wouldn't work for whatever reason until
yesterdays System Checkpoint. I suspect that has something to do with the
Verizon effort of a few weeks ago. I don't use this laptop often so it is
not usual for me to not use the mail functions for weeks on end, so I
really
don't know when the problem started.

"PA Bear [MS MVP]" wrote:

Thank you for beginning your own thread!

1. Disable NAV's Email Protection. It provides no additional protection
and
even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
emathrough the Add/Remove Programs-windows components or whatever it is
calledil attachments. Email Scanning is just another layer on top of
this.
To make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

2. The "Main Identity" may have been damaged by NAV/NIS. Create a new
named
Identity (File | Identities | Add new identity) & configure your accounts
in
it. Now (a) compact all folders in the old "Main Identity," (b) import
messages from the Main Identity into the newly created one*, and then (c)
delete the Main Identity (File | Identities | Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur,
and
do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place.

- Disable email scanning by your anti-virus application.
=========================
*See http://www.insideoe.com/faqs/how.htm#importOE5
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Mary wrote:
I am having the same problem as Tami (6/8/2008) in that OE 6 won't
switch
identities. It just freezes and I have to reboot to get into OE 6 again.
My
PC is a Fujitsu laptop, XP Tablet edition, fully patched (incl SP3) and
fully protected and regularly updated by Norton Internet Security. Also,
I
do have one of my identities called Main Identity. This setup has been
working flawlessly since I got the laptop more than a year ago. Except
for
Windows and Norton updates, absolutely nothing has changed on that
computer.
I'd appreciate any suggestions you might have and thanks in advance.
Mary