Did you disable NAV's email scanning before or after you tried the new
identity?

Are you aware that you can have all of your email accounts running in one
identity?
--
~PA Bear

Mary wrote:
Yes I did this morning and it made no difference. I also disabled the
Norton
e-mail scanning and that didn't help either. I'm open for any other ideas.
What do you think of the possibility of SP3 causing the problem? Are there
any downsides to uninstalling that? I see that it is on my list of
Add/Remove programs.
If all else fails, I guess I'll have to use Road Runner's webmail site so
I
don't have to reboot to get to each of the email addresses (three of
them).
I'm not happy about that, but I don't seem to have a choice. Fortunately
this is the laptop and I don't use the mail stuff often.

"PA Bear [MS MVP]" wrote:

Have you replaced the Main Identity with a new named identity yet (see #2
in my last reply) and does the behavior persist now?

Removing OE via Add/Remove Windows Components and then re-enabling it
will
not fix this problem, Mary.


Mary wrote:
Thanks for your quick reply. I tried disabling the email scanning from
Norton and that had no effect. However, upon thinking about it some
more,
I
suspect I know what happened, but I don't know how to solve it.
A couple of weeks ago, I spent quite a bit of time uninstalling and
reinstalling several iterations of Verizon's Mobile Office so I could
use
my
cell phone as a modem and avoid public hotspots. In the end, I gave up
because it wouldn't work properly with my cell phone at the rates I
wanted
to pay. So I did a final uninstall and then System Restore which only
partially worked. So then I cleaned up manually.
I suspect that OE6 got corrupted from all that stuff. Do you think that
if
I
'remove' OE6 through Add/Remove Programs and Windows components (or
whatever
it is called now) and then reboot and then put it back--would that
possibly
clean things up or is the problem likely to remain?
I wonder also about SP3. This is WinXP-Tablet edition so I know it is
slightly different.
I tried System Restore and it wouldn't work for whatever reason until
yesterdays System Checkpoint. I suspect that has something to do with
the
Verizon effort of a few weeks ago. I don't use this laptop often so it
is
not usual for me to not use the mail functions for weeks on end, so I
really
don't know when the problem started.

"PA Bear [MS MVP]" wrote:

Thank you for beginning your own thread!

1. Disable NAV's Email Protection. It provides no additional
protection
and
even Symantec says it's not necessary:

QP
Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect
scans
incoming files as they are saved to your hard drive, including email
and
emathrough the Add/Remove Programs-windows components or whatever it is
calledil attachments. Email Scanning is just another layer on top of
this.
To make sure that Auto-Protect is providing the maximum protection,
keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you
have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106

2. The "Main Identity" may have been damaged by NAV/NIS. Create a new
named
Identity (File | Identities | Add new identity) & configure your
accounts
in
it. Now (a) compact all folders in the old "Main Identity," (b) import
messages from the Main Identity into the newly created one*, and then
(c)
delete the Main Identity (File | Identities | Manage Identities).

To avoid such corruption in futu

- Don't use Inbox or Sent Items to archive messages. Move them to
local
folders created for this purpose.

- Empty Deleted Items folder daily.

- Frequently perform a manual compact of all OE folders while "working
offline". More at http://www.insideoe.com/files/maintain.htm

- WinXP SP2 only: Do not cancel Automatic Compacting, should it occur,
and
do not attempt to close OE via Task Manager or shutdown your machine if
Automatic Compacting is taking place.

- Disable email scanning by your anti-virus application.
=========================
*See http://www.insideoe.com/faqs/how.htm#importOE5
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Mary wrote:
I am having the same problem as Tami (6/8/2008) in that OE 6 won't
switch
identities. It just freezes and I have to reboot to get into OE 6
again.
My
PC is a Fujitsu laptop, XP Tablet edition, fully patched (incl SP3)
and
fully protected and regularly updated by Norton Internet Security.
Also,
I
do have one of my identities called Main Identity. This setup has been
working flawlessly since I got the laptop more than a year ago. Except
for
Windows and Norton updates, absolutely nothing has changed on that
computer.
I'd appreciate any suggestions you might have and thanks in advance.
Mary