Where are they looking? In the Address Book? In their Contacts folder? If the latter, is a filtered view in place?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx


"JT" wrote in message ...
I have several users that cannot view contacts in their list that were added
from the GAL. I get a message indicating that they are already in the
contacts list if I try to add them again. With my account, I do not have
this problem on the same workstation. The Exch server is 5.5, and Outlook is
2003 client.