"Patrick" wrote in message
...



1. Open OE Help | About | look in Files list and tell me the version
numbers
of these files: DIRECTDB.DLL, INETCOMM.DLL, and MSOE.DLL.

6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)


2. Open OE File | Identities | Manage Identities: Is there only one (1)
identity listed here and is it called "Main Identity"?

yes


3. Is Automatic Updates enabled?

yes (all of my Hotfixes are missing now though)

4. Can you successfully scan and update manually at Windows Update
website
(http://windowsupdate.microsoft.com)?

no because the Genuine Windows verify won't allow me

5. What anti-virus application or security suite is installed? What
anti-spyware applications (other than Defender)? What third-party
firewall
(if any)? Has a Norton or McAfee application ever been installed?

McAfee and ZoneAlarm


If those are indeed the versions of those three files your OE6 is not up to
date enough to created the BAK files. See
All e-mail items may be missing when you start Outlook Express 6.0 Service
Pack 1 or Outlook Express 6.0 Service Pack 2
http://support.microsoft.com/kb/918069

--
Frank Saunders MS-MVP IE,OE/WM
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