Andrew Leith wrote:

I have a problem with a clients Outlook 2003. It's running on XP Pro
with SP3, and Office itself has been upgraded to SP3. The problem is
that there are three identities and usually, when Outlook is started,
the prompt will come up asking which of the three identities to use.
Lately, when starting, it just goes strait into an identity without
prompting. I've verified that things are setup correctly using the
Mail icon in Control Panel. Don't know where to go from here. Rest
assured that machine itself, a Dell laptop, runs fine.

Outlook doesn't have identities it has Mail Profiles. Not prompting for
which profile to use is a sign that Outlook isn't closing properly. Use
Task Manager to make sure the OUTLOOK.EXE process is gone. Reasons why
Outlook might not exit properly can be found he
http://www.howto-outlook.com/faq/outlookdoesntclose.htm
--
Brian Tillman [MVP-Outlook]