oh it's not because we know it’s a bug and won't admit it, but because we
don't know have an answer. If it was a bug we know about, we won't be shy
about saying so.
--
Diane Poremsky [MVP - Outlook]
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"Allen C." wrote in message
...
TJ,
Thanks for the reply. Yes, I've tried the steps outlined in that blog
too.
I'm game to try pretty much anything but given how the MVPs are all shying
away from my post I think I've run headlong into an Outlook bug and they
don't want to admit it.
My hope was that I had missed something silly and someone would show me up
by pointing it out quickly. No such luck.
"TJ" wrote:
Have you seen this blog entry:
http://wadingthrough.wordpress.com/2...y-information/
It seems to fit your symptoms.
"Allen C." wrote:
Hello,
I'm having a grand old time with Outlook 2007 and the "cannot save
free/busy
information" error. Any assistance on this would be GREATLY
appreciated.
SCENARIO:
I have a corporate Dell Win XP SP2 laptop that was shipped to me with
Office
2003 Pro pre installed via a corp image. I run a local PST file. When
I
received the laptop I uninstalled Office 2003, installed Office 2007
Pro (did
this because of a customer support issue), ran Office Update, connected
to
our Exchange server with Cached Exchange Mode enabled, set up my PST
file
(backed up from my old laptop), and everything worked fine.
After using the system for some time I ran into some issues and the
laptop
was reimaged. After the system was re-imaged I again uninstalled
Office
2003, installed Office 2007 Pro (did this because of a customer support
issue), ran Office Update, connected to our Exchange server with Cached
Exchange Mode enabled, set up my PST file (backed up from my old
laptop), and
I got the dreaded "cannot save free/busy information". Then the fun
started.
ATTEMPTED CORRECTIVE ACTIONS:
1) Attempted Start - Run - Outlook.exe /cleanfreebusy
Outlook popped up an error message saying "Cannot clean your local
free/busy information"
2) Deleted OST and DAT files and ran Start - Run - Outlook.exe
/cleanfreebusy
Didn't work - cannot save free/busy infor....
3) Turned off "Use Cached Exchange Mode" and ran Start - Run -
Outlook.exe
/cleanfreebusy
Outlook started and acted as if the clean worked so I shut outlook
back
down, re-enabled cached mode, re-ran Start - Run - Outlook.exe
/cleanfreebusy. Nope, error came back.
4) Created a new profile
a. Added my exchange connection with cached mode on and a new
clean OST
- started outlook - outlook worked no problem - shut outlook down
b. Created a PST (new clean) file - started outlook - outlook
worked no
problem - shut outlook down
c. Set the local PST file as default - started outlook - cannot
save
free/busy - shut outlook down
NOTE: I used Control Panel - Mail to set each of these settings
5) Uninstalled Office 2007 using Add/Remove programs then went in and
did a
manual clean up using KB928218
(http://support.microsoft.com/kb/928218),
reinstalled office 2007, ran Office Update, created a new profile. Set
my
exchange server connection with cached mode on and a new OST, created a
new
PST file that was set as default - No luck same error.
6) I've tried a number of other options such as MFCMAPI individually
and in
concert with repeats of the steps above without any luck.
SUMMARY:
So I have a Outlook 2007 implementation that works fine if I turn 'Use
Exchange Cached Mode' off or if I don't use a local PST file.
Unfortunately
neither of these are scenarios I'm need. I just want to use my local
PST
file with cached mode on so that my calendars will stay sync'd up.