find and delete the *.srs file and the outcmd.dat file. When you recreate
profiles, always choose a unique name for the profile, otherwise it may use
a corrupt file from the old profile.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Need Help with Common Tasks? http://www.outlook-tips.net/beginner/

Outlook Tips: http://www.outlook-tips.net/
Outlook & Exchange Solutions Center: http://www.slipstick.com
Subscribe to Exchange Messaging Outlook newsletter:



"Ygaud" wrote in message
oups.com...
Each time I select a drop down list in the Tool Option window, outlook
crash and show the standard
message to restart Outlook and send report to Microsoft. This append
for differents drowp down list
like Message Format, Signature selection, Language selection etc. In
the Eventviewer I can see that
failing module is user32.dll

I tried everything like recreate the profile, reinstalling Office from
scratch, using different logon profile, using differents outlook
profile, running outlook in safe mode but the bug is still there.

I'am running Outlook 2003 on Windows XP SP2 with all the updates for XP
and Office.

Looking for a solution ....