The Invalid password error message can mean that any of the following
are wrong:
- POP3 server name
- Incoming Mail Server Account Name (some require the full e-mail
address , others just want the user part)
- Incoming Mail Server Password (often case sensitive)
- Incorrect use of Secure Password Authentication (SPA) - few severs
use this
- Incorrect use of SSL - few servers use this, but it's becoming more
common
- The mail server is having temporary problems
- Anti-Virus scanning e-mail or anti-spam program interfering with the
mail server logon
Check these settings in Outlook Express at Tools, Accounts, Mail,
Properties, Servers (Advanced tab for SSL). Check with your mail
service (generally your ISP) for the correct values. If the values seem
correct, retype them and click APPLY. In the event that the account
settings are corrupted in the registry, it might be necessary to delete
the mail account, restart OE and then set up the account again. In some
cases it might be necessary to set up a new identity in OE and create
the mail account there.


--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"snakysmom" wrote in message
...
Charter DID reset my password and it still wouldn't work. I can pull
my mail
when I'm in their website but I can't pull it in OE.

"Bruce Hagen" wrote:

Call Charter and have them check your account settings. They may wish
to
reset your password.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"snakysmom" wrote in message
...
It didn't look like my computer sent you my reply to your post so
I'm
going
to send it again in case it didn't:

There was a problem logging onto your mail server. Your Password
was
rejected. Account: 'mail.charter.net', Server 'mail.charter.net',
Protocol:
POP3, Server Response:'-ERR invalid user name or password.', Port
110,
Secure
(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Socket error: 10061, Port:110, Protocol: POP. No connection could
be made
because the target machine actively refused it.

The connection was rejected by incoming mail server
"mail.charter.net",
please try again later.

"Bruce Hagen" wrote:

Please post the error message in its entirety. You can left click
on it
to
highlight and then right click to copy and then paste it into
this
thread.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"snakysmom" wrote in message
...
A couple of days ago my computer just stopped receiving and
sending
e-mails.
I found an article 196613 in help and support and it looks like
it's
exaclty
the problem I'm having, but I am unable to fix it. When I hit
the
send/receive button all I get is your password was rejected,
etc. Then
this
box pops up with my name and a password. If I say OK or just
delete it
it
just pops up again. What is going on here?

Thank you.