We already tried that. And we tried, "Always use my fonts." We are not
using Word as the email editor.

I wish someone from Microsoft would see what they can do about this. It is
making us look ridiculous to our clients - as if we are YELLING at them.

"Danielle" wrote:

And don't use MS Word as your email editor. Although I am in my computer and
it's working fine, I just tried this with someone else's computer and the
font was still large and in charge until I unchecked the MS Word editor
option.

"Danielle" wrote:

In Outlook, go to:

Options

Mail Format

Fonts

Under Stationary Fonts, click "Use my fonts when replying to and forwarding
email"

This seems to be working for me. It was driving me INSANE. Hope it works
for everyone else!