It does run faster in plain text mode.

The dbx files are as follows: DeletedItems.dbx 1867kb, Drafts.dbx 137kb,
Folders.dbx 73kb, Inbox.dbx 137kb, Jokes(1).dbx 1807kb, Nortons AntiSpam
Folder.dbx 59kb, Offline.dbx 10kb, Outbox.dbx 75kb, Other.dbx 137kb,
Pop3uidl.dbx 10kb, SentItems.dbx 75kb, VideoCard.dbx 137kb.

I have no idea what Pop3uidl.dbx is!!

I have cleaned out all of my email folders to try to help this issue. I
have disabled Nortons antivirus on email. The email we are trying to open is
17kb.



"VanguardLH" wrote:

Denise Snow wrote:

"VanguardLH" wrote:

Denise Snow wrote:

... every time I try to open an email from a company which displays
a company logo or letterhead it takes around 5 minutes to open. ...

Try enabling the "Block images and other external content" security
option in OE. The signature probably contains a link back to an
image on the sender's file server. The e-mail client has to
retrieve a copy of it each time it renders the HTML-formatted
e-mail. If their server is slow then so, too, is the rendering of
the e-mail as the e-mail client has to wait for that external
content to arrive. You should have this security option enabled,
anyway, since it eliminates spam or other e-mail that inserts web
beacons into an HTML-formatted e-mail to determine if that e-mail
was opened. Alternatively, you can configure OE to always read
e-mails in plain text format. Any HTML-formatted e-mails which be
stripped of their HTML coding and you will only see a text version
of the e-mail. Links don't work in plain-text format mode so no
external content will get yanked to show that e-mail.

If you installed MSN/Live Messenger (and do use it), disable the
option to automatically connect to the messenger service. It causes
a delay to lookup the status of anyone on your buddies list.

Thanks I tried all you said and still having the same issues.

How BIG is that e-mail that you are reopening? If it's big, it takes
time to render it if HTML-formatted. Does it open faster if you
configure OE to always read e-mails in plain-text mode?

How BIG are your .dbx files used to store the items in each folder
shown in OE? There is a 2GB limit to the size of these files. Going
over that limit will cause corruption of those files which means you
lose their content.

Did you try disabling the e-mail scanning function of your antivirus
software? If that didn't help, uninstall the antivirus software and
reinstall using a customized install to Deselect the e-mail scanning
module.