1. Disable or uninstall Norton AntiSpam.
2. Disable NAV's scanning of incoming & outgoing mail. It provides no
additional protection, it could be troublemaker here, and even Symantec says
it's not necessary:
QP
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
/QP
http://service1.symantec.com/SUPPORT...02111812533106
3. Ask those using MS Outlook to only send messages to you in Plain Text
format.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Denise Snow wrote:
It does run faster in plain text mode.
The dbx files are as follows: DeletedItems.dbx 1867kb, Drafts.dbx 137kb,
Folders.dbx 73kb, Inbox.dbx 137kb, Jokes(1).dbx 1807kb, Nortons AntiSpam
Folder.dbx 59kb, Offline.dbx 10kb, Outbox.dbx 75kb, Other.dbx 137kb,
Pop3uidl.dbx 10kb, SentItems.dbx 75kb, VideoCard.dbx 137kb.
I have no idea what Pop3uidl.dbx is!!
I have cleaned out all of my email folders to try to help this issue. I
have disabled Nortons antivirus on email. The email we are trying to open
is 17kb.
"VanguardLH" wrote:
Denise Snow wrote:
"VanguardLH" wrote:
Denise Snow wrote:
... every time I try to open an email from a company which displays
a company logo or letterhead it takes around 5 minutes to open. ...
Try enabling the "Block images and other external content" security
option in OE. The signature probably contains a link back to an
image on the sender's file server. The e-mail client has to
retrieve a copy of it each time it renders the HTML-formatted
e-mail. If their server is slow then so, too, is the rendering of
the e-mail as the e-mail client has to wait for that external
content to arrive. You should have this security option enabled,
anyway, since it eliminates spam or other e-mail that inserts web
beacons into an HTML-formatted e-mail to determine if that e-mail
was opened. Alternatively, you can configure OE to always read
e-mails in plain text format. Any HTML-formatted e-mails which be
stripped of their HTML coding and you will only see a text version
of the e-mail. Links don't work in plain-text format mode so no
external content will get yanked to show that e-mail.
If you installed MSN/Live Messenger (and do use it), disable the
option to automatically connect to the messenger service. It causes
a delay to lookup the status of anyone on your buddies list.
Thanks I tried all you said and still having the same issues.
How BIG is that e-mail that you are reopening? If it's big, it takes
time to render it if HTML-formatted. Does it open faster if you
configure OE to always read e-mails in plain-text mode?
How BIG are your .dbx files used to store the items in each folder
shown in OE? There is a 2GB limit to the size of these files. Going
over that limit will cause corruption of those files which means you
lose their content.
Did you try disabling the e-mail scanning function of your antivirus
software? If that didn't help, uninstall the antivirus software and
reinstall using a customized install to Deselect the e-mail scanning
module.