What does their display name show as in contacts? And why does it matter?

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Milly Staples [MVP - Outlook]

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After furious head scratching, Japhy asked:

| I have users out in field with Exchange mailboxes. They use the
| exchange server as their smtp and pop server in the Outlook profile.
| When they send an email, in other users inbox, the from column shows
| as their email address. Where can I change this, either on the client
| or the server so that email shows up as their real name.
| I've changed it in about as many places as I can find (in outlook and
| on the server) to no avail.
| TIA