Hi Diane,

the issue was my first post, right above your answer. We have tried multiple
ways to solve this in "pleasure", but we are still searching for the best
way, for a best practise. I really would like to know how others are
handling this. I guess others are using this "feature", too. Below the text
i have postet these days.

Regards,
Roger


"Roger Wassner" wrote in message
...
Hello everybody,

we have a shared mailbox issue here, maybe someone know a best practise
for that? We are using shared mailbox access in Exchange Server 2007 SP1.
Means, a user has got his private MAPI mailbox and an additional MAPI
mailbox like "ITSupport". The ITSupport is shared with multiple users.
Outlook 2007 SP1 is beeing used in Cache Mode. Works fine until now.

Now there are two Issues:

1) If a email message marked as "Sensitivity: Private" reaches the INBOX
from an Outlook Client (may be an Outlook Client from Organisation
internal or external) everybody sees "ITSupport - INBOX (1)" but there is
no new item in the inbox visible. If one of the users opens the mailbox as
primary ("one and only") mapi mailbox, the mailobject is visible. The
users are having FullAccess to the mailbox at the moment directly on the
mailbox itself ("Manage Fullaccess" in EMC).

The only way to see PRIVATE email objects is by using the delegation tab
in combination with the "can see private objects". The Owner (which used
this ITSupport as secondary MAPI mailbox) cannot delegate himself. The
FullAccess and the Delegate rights are not usable in combination. We have
to remove the FullAccess so that the "can see private objects" is working.

We have lots of experience now with this situation and multiple solutions
but every solution has got a little thing we are not sure how to handle
this in the future administration concept. Is there any best practise?
Especially including the "SendAs" right. I assume that this situation was
handled with public folders in the past.

2) If the user is sending a mail from ITSupport with the FROM option in
Outlook the mail is stored in his privatemapi mailbox "SendItems". This is
by design we know. But what kind of best practise is availible to handle
this situation? We found some tools (Outlook Addons) which handle this,
but they need to be installed and are only running on a client with
Outlook opened. Not what the customer finds a good solution. The other way
to send using FROM and setting ITSupport on CC: with an "Mailbox -
ITSupport" serverbased rule "If mail from ITSupport - then copy to
SendItems" would be an solution, but the customer is not very amused by
this step.

Hope anyone has got an nice answer!

Regards,
Roger