I setup a batch file on her desktop so she can open Outlook with that switch
- she's not reported a problem thus far today (30 minutes into the day of
course). Should she always open her Outlook with the /cleanviews switch?

Jim

"Diane Poremsky [MVP]" wrote:

Try reopening outlook using the /cleanviews switch. I've had issues similar
to hers and I'm pretty sure it was a view as it only happens when I use the
one that is for 'this folder only' - it's not removed when you switch
folders.

--
Diane Poremsky [MVP - Outlook]
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"jedrich" wrote in message
...
She states that she attempts to click out of one of her open calendars to
another calendar, or back to her inbox when the application hangs and/or
closes. I've tried to get this error to occur whle I'm standing over her
shoulder watching her, but of course that never happens.

"Milly Staples [MVP - Outlook]" wrote:

What exactly is she doing when this occurs?

Does accessing the other calendars for any reason cause the crash or only
for some functions?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, jedrich asked:

| I have a user who manages calendars for her entire department of 6
| people. We're using Office 2007 SP1 in an Exchange 2007 environment.
| Oddly, she is the only user reporting this type of crash - although
| we have other users who manage multiple calendars, although normally
| only one or two at a time.
|
| Examining the event logs, I see Event 7001's being generated in the
| Office Sessions Event log. The information in this log is:
|
| "ID: 6, Application Name: Microsoft Office Outlook, Application
| Version:
| 12.0.6300.5000, Microsoft Office Version: 12.0.6215.1000. This
| session lasted 15741 seconds with 2520 seconds of active time. This
| session ended with a crash"
|
| The Office Diagnostics log insists there is nothing causing an error.
|
| The Application Event Log shows event 1000 with the same information
| as the event 7001 above.
|
| Every now and then, there is an event 5000 with the information:
|
| EventType officelifeboathang, P1 outlook.exe, P2 12.0.6300.5000, P3
| ntdll.dll, P4 5.1.2600.5512, P5 NIL, P6 NIL, P7 NIL, P8 NIL, P9 NIL,
| P10 NIL.
|
| We've given this user a new computer with a fresh installation of
| Office 2007, and rebuilt her profile. This afternoon we tried the
| /cleanviews trick mentioned in other threads.
|
| She seems to be getting a lot of Event 25's as well - "cannot update
| public free/busy data" which is weird since we are a total Exchange
| 2007/Outlook 2007 shop.
|
| Any clues? Anyone?