"Exhibit Imaging" wrote in
message ...

This Link has screen captures of the problem... hope it helps...

http://www.exhibitimaging.com/outlook_problem.htm

Please ignore the fact the the first JPG is repeated... my bad...

First, the "Outlook Address Book" entry in the Address Book view will never
contain contacts, only references to contacts folders, just like you see.
The fact you see a "Contacts" entry that contains nothing indicates a
corrupt Outlook Address Book service. You should fix your Outlook Address
Book service to remove the first bogus Contacts entry. Exactly how depends
on Outlook version. For OL 2002/2003, it's ToolsE-mail AccountsView or
change existing directories or address booksNext, select the OAB service,
click Change, and delete the first entry. Stop and restart Outlook. For
Outlook 2007, click ToolsAccount Settings, and select the Address Book tab.
The rest of the process is similar.

Second, don't expect contacts to appear when you begin typing in the To
field. That doesn't reference your Contacts in any way. It's just a memory
of the last 2,000 addresses you've entered in a recipient field. It might
be a contact, or it might be an address you've typed manually. If you have
used an address before and it doesn't appear in a drop-down list when you
begin typing, that's an indication of a broken mail profile. Create a new
one. That will also fix the Outlook Address Book service, if you create the
account properly and point it at your existing mail store.
--
Brian Tillman [MVP-Outlook]