nikki, thanks. good to have something to try as possible solution.
clearing cache from outlook didn't change the errant behavior. as usual, i
might open a contact and journal view worked fine, but when reopening the
contact the journal view is empty, then the next contact nothing shows in
journal view. perhaps switching to 'all items' and then back to journal will
get results, sometimes not.

deleting the frmcache.dat file (i found only one), seems to have produced
more consistancy. now opening a contact shows nothing in journal view, but
switching to 'all items' gets me a list of all items (previously it did not
always do this, maybe only emails, or calendar items), and then switching to
journal gets all the journal items. i tried several contacts and they all
work the same. and reopening a contact does the same. but wait, i just
tried it again, and the old behavior is back (i have not closed outlook
since writing the sentence above), nothing showing in journal view, 'all
items' only showing email, and then, still, nothing showing in journal view.
erratic. darn.

i hope, somehow, that this helps.

jeffrey

--
jeffrey
"Nikki Peterson" wrote in message
...
If you want to try something, try this:

Clean up the forms cache:

To do so, follow these steps:
1. On the Tools menu, click Options.
2. Click the Other tab, and then click Advanced Options.
3. Click Custom Forms.
4. Click Manage Forms.
5. Click Clear Cache.
6. Close all open windows, and then restart Outlook 2003.

If the above does not work, try the following.

Deleting the Forms Cache File:
The Frmcache.dat file is the primary file to delete. The Frmcache.dat
file serves as an index of the individual forms that have been cached
on the computer. Use the following steps to manually delete the
Frmcache.dat file. In addition, these steps delete all of the cached
forms on your computer, which are stored in subfolders of the
Forms folder.

1.. Quit Outlook.
2.. Search the Hard drive (F3) to locate the Frmcache.dat file.
(Be sure to check in HIDDEN files on W2K or WXP.)
3.. Delete all that are found from the FIND window.
4.. Open Outlook.

When you restart Outlook, and use a form, the forms cache
is re-created.

Please let me know if this solution works for you, or if it does not.
This is a starting point for trouble-shooting this issue.

Nikki Peterson

"jeffrey" wrote in message
...
from another thread, i got the idea to run scanpst.exe. it found errors,
but didn't solve the journal problem.
jeffrey

--
jeffrey
"Nikki Peterson" wrote in message
...
I saw this and placed a watch on it to see if anyone else had
something more than the guess I can provide. It would appear
not.

This is definately not normal. However, there are alot of possible
culprits. Form corruption, synchronization issue, OST gone awry,
network connection, etc.

What is your set up:
Are you working on a machine at home and use Outlook for an ISP?
Are you working on a mchine at work and use Outlook for an ISP?
Are you working on a machine at work and use Exchange server?
What O/S (Operating System) do you use?

Nikki

"jeffrey" wrote in message
...
no one has any ideas about this problem?

--
jeffrey
"jeffrey" wrote in message
...



let me give example of this recent behavior: start outlook go to
individual
contact page click on activities show "journal" journal shows all
'phone
calls'. close contact reopen contact go through the same routinethis
time
nothing shows in journal screen. if i wait about 10 minutes the journal
entries may show again.

if search on "all items" it may show only email and calendar items, but
not the phone calls that should show up in the 'journal' view.

i have tried closing and restarting outlook.
i don't recall changing any settings that should impact outlook. i did
notice today that the 'standard toolbar' was open, and i don't remember
opening it. i don't use it.

and, no, no one else uses the computer.
i have searched MS kb, and internet, and can find nothing about this
behavior.

i tried running 'office diagnostics'. it found no issues.

i also ran repair on office from add/remove. this did not help either.

does anyone have an idea about how to correct this situation?

thanks,

jeffrey