Hope this thread is still being monitored. I just added a new thread with
the identical situation. "problem with outlook 2007 wordeditor". I have
isolated the problem, I think, to Office 2007 Basic Edition (which contains
basic Outlook without BCM). By any chance, was your problem machine running
Office 2007 Basic Edition?

"Ken Slovak - [MVP - Outlook]" wrote:

Does the user notice anything odd about using their WordMail from a user
standpoint or do things look normal there?

I'd try disabling all other addins and seeing if that helps. If that doesn't
help then it's grasping at straws time. I'd run the Office Detect and
Repair, find and delete the WordMail template and run ScanPST on their PST
file if they're using one as their default delivery point. If all that fails
I'd try a new Outlook profile, not a copy of an existing profile.

--
Ken Slovak
[MVP - Outlook]
http://www.slovaktech.com
Author: Professional Programming Outlook 2007.
Reminder Manager, Extended Reminders, Attachment Options.
http://www.slovaktech.com/products.htm


"Philip Enny" wrote in message
...
Answers to the questions:

Is Outlook the only 2007 version on that machine?
All other office products are of version 2007 except Visio 2003 and a
trail version of OneNote. We uninstalled Visio and OneNote. Problem
still persists.

Are the other Office applications on that machine 2003 version?
No.

What about Word specifically on that machine? Is it there, and if so what
version?
Word 2007 is present on the machine. Office 2007 is installed with all
standard install options.

No exceptions, only a null when instantiating doc?
All editors – word, html are null in the given code base on this
particular machine.

Do you get various other properties from the ActiveInspector() if you
instantiate an Inspector object, or are they also null?
All other properties are set properly except word and html editor.

What other addins?
Three add-ins present Microsoft Exchange, Microsoft Active Sync and
Microsoft Communicator present on this machine. They are not disabled.


What happens if they're disabled?
There was a Bluetooth based add-in on the machine but it has been
disabled.

Any synch software?
Microsoft Active Sync is present on the machine.

What A-V, is it integrated with Outlook at all, any changes if it's
disabled?
Symantec antivirus is present on the machine but its now disabled.