You can try the procedures here
OE won't even start
http://www.insideoe.com/problems/errors.htm#crash

Although the web site does not seem to be available currently.
Hopefully the problem is temporary with the website.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"longmere" wrote in message
...
The new user is added as an administrator. I can access the internet
logged in as the new user, but not the Outlook Express. Antivirus is
turned off and I ran Adware to see if there were any spies. What
next?


"Michael Santovec" wrote in message
...
Is the new user a limited user? If so, try making them and admin and
see if you can start OE. If so, then it's a permissions issue with
the operating system.

Another possibility is your anti-virus. If' it's set to scan e-mail
then it might be having problems with the new user.

--

Mike - http://pages.prodigy.net/michael_santovec/techhelp.htm



"longmere" wrote in message
...
I am trying to add a new use to my computer login. I was successful
in adding that through control panel. When I switch to the new
user, everything works except for Outlook Express 6. When I try to
open the Express, it locks up and I have to use ctrl/alt/del to get
out. I cannot get to the point of adding a new email user account.
Everything else is working. Outlook Express works on my account.
Help!!!