Diane
I have a PST file because I have multiple accounts. One account is an
exchange account and the 2nd account is POP3 account.

So if I understand correctly I cannot do anything until my Exchange server
comes back online?

Gary
"Diane Poremsky [MVP]" wrote in message
...
Are you using an exchange account? They don't normally use a PST. If the
exchange server is accessible sometimes, configure it for offline access
in control panel, mail. You'll need to do this when the server is
accessible. If its never accessible, you can add a pst from the control
panel, mail dialog. If you connect to exchange while the pst is set as
default it will delete all mail from the server.

--
Diane Poremsky [MVP - Outlook]
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"Gary Miller" wrote in message
...
Vince
The problem is I cannot get into Outlook to enable offline access.

Gary
"Vince Averello" wrote in message
...
Do you have offline access enabled? Check out this article:
http://office.microsoft.com/en-us/ou...CH100776841033

"Gary Miller" wrote in message
...
Can I start outlook without connecting to my Exchange server? Each
time I attempt the "work offline" option I get the following message

"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. The information store count not
be opened."

I am pretty positive my Outlook pst file is not corrupt. A week ago I
lost the connection to the server for a few hours and received the same
message. As soon as the exchange server was back online everything
worked fine.

But I cannot start Outlook at all now to look at existing emails and
emails received on different accounts ( non Exchange ) because of the
above message.