Rob Derby UK,
A google search of the files that you mentioned:
1. bttray.exe
2. wbtapi.dll

Have to do with the Bluetooth devices that you have installed on your PC. You
may need to reinstall drivers/software for those devices.

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"Rob Derby UK" wrote in message
...
Not sure what add-ins I have as I have just installed everything from scratch
so it cannot be anything I have installed, are some add-ins pre-installed ? I
have done a re-install and the problem is still there? Any other ideas?

"Milly Staples [MVP - Outlook]" wrote:

Neither the bttray.exe nor wbtapi.dll are native Outlook files.

Examine what addins you have that integrate with Outlook, remove them, and
try a repair installation of Outlook.

Failing that, uninstall the applications that use those files, reboot, then
uninstall Office and reboot again. Then try the install of Office again.

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Milly Staples [MVP - Outlook]

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How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Rob Derby UK asked:

| My PC crashed so I had to recover it. Have installed Office 2003 and
| Outlook is not lettign me set up the accounts. When I go toolsemail
| accounts I get "the operation failed due to registry or instalation
| problems" Have used the repair tool andf have also doen a full
| uninstall and re-install. When I restart my PC I get"unable to locate
| component BTTRAY.EXE and then his application has failed to start ( I
| don't know which one)because wbtapi.dll was not found. Thanks