Are you using the outlook connector, http or pop3 to access the live server?
it sounds like you have the wrong options configured in the acct.

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Diane Poremsky [MVP - Outlook]
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"Jim Rich" wrote in message
...
When i try to connect by keying in my and password,
initally it comes back with "an encrypted connection to your mail servicer
is
not available". When i then do Unencrypted it comes back with error -
asking
me to verify settings (which has the correct email address in it).
It then takes me to manual settings, but i dont know what thess should be.

Anyone have an answer? Thanks