The only thing that would help is a recent backup, which apparently they
dont have.
The MS outlook site has a free backup addin you might want to mention, this
for future reference
You could point out also how data backups are essential if you dont want to
loose data

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Trying to help somebody who trashed his contacts by synchronising with
a new phone the wrong way (phoneoutlook), I tried Address Book
Recovery from SysTools. It was useless, running it several times it
only produced once a 'recovered' pst file that had no entries...
I am still trying to get my money back. I managed to find a backup of
his pst from last year that helped to restore his contacts.

Anybody can point me to a procedure or utility that would help under
these circumstances?

J