Hi again

The programme has just crashed agai with this error :


roblem signatu
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00042f60
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Don't know if this is of any use.

John



"John" wrote:

Soory.
It is Office 2007 and Vista and event viewer states :




Log Name: Application
Source: Outlook
Date: 05/03/2009 06:09:57
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Failed to determine if the store is in the crawl scope (error=0x80070002).
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Outlook" /
EventID Qualifiers="49152"35/EventID
Level2/Level
Task0/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2009-03-05T06:09:57.000Z" /
EventRecordID32979/EventRecordID
ChannelApplication/Channel
ComputerPC/Computer
Security /
/System
EventData
Data0x80070002/Data
/EventData
/Event


Hope this helps, not too hot on event viewer.

"DL" wrote:

What Office version on what o/s?
And does Event Viewer give any clues for the crashes?

"John" wrote in message
...
For some reason outlook help files have stopped working. I continually get
a
message saying there is a problem with some files please repair, which I
have
done. I have tried uninstalling the whole office suite and reinstalling it
but it makes no difference I still cannot get the help files in any
MSOffice
application. Outlook and word seem to be crashing a lot as well.

Any help gratefully received.

Thanks