Are you saying Outlook still crashes when starting with the safe switch, or
only that help doesnt work?

The safe switch has no impact on help files, but may stop crashes

"John" wrote in message
...
Hi

Makes no difference whatsoever. Still saying there is a problem with one
or
more help files try repairing - which I have done. I have even uninstalled
the whole thing and reinstalled it but it makes no difference.

Nothing intergrated.

John

"DL" wrote:

Try starting Outlook using the safe switch
Run
Outlook.exe /safe (a space between, exe /)
see how it performs then

Do you have any AV intergrated with office (ie scanning both mail and
Office
components)?

"John" wrote in message
...
Hi again

The programme has just crashed agai with this error :


roblem signatu
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00042f60
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Don't know if this is of any use.

John



"John" wrote:

Soory.
It is Office 2007 and Vista and event viewer states :




Log Name: Application
Source: Outlook
Date: 05/03/2009 06:09:57
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:
Failed to determine if the store is in the crawl scope
(error=0x80070002).
Event Xml:
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"
System
Provider Name="Outlook" /
EventID Qualifiers="49152"35/EventID
Level2/Level
Task0/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime="2009-03-05T06:09:57.000Z" /
EventRecordID32979/EventRecordID
ChannelApplication/Channel
ComputerPC/Computer
Security /
/System
EventData
Data0x80070002/Data
/EventData
/Event


Hope this helps, not too hot on event viewer.

"DL" wrote:

What Office version on what o/s?
And does Event Viewer give any clues for the crashes?

"John" wrote in message
...
For some reason outlook help files have stopped working. I
continually get
a
message saying there is a problem with some files please repair,
which I
have
done. I have tried uninstalling the whole office suite and
reinstalling it
but it makes no difference I still cannot get the help files in
any
MSOffice
application. Outlook and word seem to be crashing a lot as well.

Any help gratefully received.

Thanks