Turn off e-mail scanning in your anti-virus program. It is a redundant layer
of protection that eats up CPUs, slows down sending and receiving, and
causes a multitude of problems such as time-outs, account setting changes
and has even been responsible for lose of messages. Your up-to-date A/V
program will continue to protect you sufficiently. For more, see:
http://www.oehelp.com/OETips.aspx#3

Note that for some AV programs, it may be necessary to uninstall the program
and reinstall in Custom Mode and uncheck e-mail scanning when the option
arises.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Charlie" wrote in message
...
A friend has suddenly lost the ability send email. The OS is XP and OE6

The gist of the error message follows:
smtp.comcast,net propotcol:smtp, server response 554 ....port:587,secure
ssl: no,server error:554, error number:0x800ccc6f

Comcast has walked the user through the setup for email and it agrees with
my own setup.

System was rebooted with no change.

What now?