DRW wrote:

Thought I'd followed all the instructions I found here for backing up
my inbox and contacts. I exported both files to a backup folder using
the "import/export" function under the "File" menu. Exported them
both as "comma separated files."

Not a good way at all to make a backup. It's easy to make a backup of your
Outlook data. With Outlook closed, just make a copy of your PST. That's
it. All done.
--
Brian Tillman