Thanks for the quick reply. No I have not ... primarily because the Norton
distribution was preloaded to this shiny new laptop which did not include a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009 "idle
time scan" hang DURING an Outlook send/receive that was apparrently hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same error),
uninstall/reinstall Outlook, turning Norton 2009 off during my process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my recovery
image?

Thanks,

Cliff