Don't reinstall Norton!
With Norton completely removed from your system, then set about repairing /
configuring outlook
Uninstalling Outlook, rarely cures a problem that Office Diagnostics wont
fix

"CliffB" wrote in message
...
I did a complete Norton removal (using the removal tool on the Norton site)
under the guidance of a Norton rep via an Internet session. Outlook still
failed to start with same error dialog.

Again, deinstalled Outlook & ran DeleteOutlookProfiles. Reinstalled
Norton.
Run Office repair. Reinstall Outlook and configured for a new PST.

Outlook still will not start ... displays "Cannot open the Outlook
Window".

Cliff

"DL" wrote:

Uninstall it, via add/remove dialogue, or there maybe an uninstaller in
the
Norton program files grouping.
Then clear temp files & reboot
Try checking Norton site for the completely remove utility, older
versions
of Norton had such & I assume the same is true for your version
AV apps often cause problems when intergrated into Outlook

"CliffB" wrote in message
...
Thanks for the quick reply. No I have not ... primarily because the
Norton
distribution was preloaded to this shiny new laptop which did not
include
a
Norton 2009 disk. Neither have I (yet) searched Norton for a linkage.

Cliff

"DL" wrote:

Have you uninstalled Norton, then use the tool available on Norton web
site
to completely remove?

"CliffB" wrote in message
...
Unable to start Outlook; rcv dialog "Cannot Start Microsoft Office
Outlook;
Cannot open the Outlook Window". Error occurred AFTER a Norton 2009
"idle
time scan" hang DURING an Outlook send/receive that was apparrently
hung
due
to Norton.

I have attempted several published fixes including Scanpst,
DeleteOutlookProfiles, running Outlook with /safe switch (same
error),
uninstall/reinstall Outlook, turning Norton 2009 off during my
process,
etc.

On reinstall (after running DeleteOutlookProfiles), I create a new
profile
and a new Outlook PST ... still receive the "cannot open..." error.

Any further suggestions - hopefully short of resorting to my
recovery
image?

Thanks,

Cliff