Start here.

When OE crashes or won't start:
http://www.insideoe.com/problems/errors.htm#crash
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Bill Bradshaw" wrote in message
...
Yes OE was closed.

Message:

Outlook Express has encountered a problem and needs to close. We are
sorry for the inconvenience.

If you were in the middle of something, the information you were working
on might be lost.

For more information about this error, click here.

Click Here Message:

Error signature

AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: directdb.dll
ModVer: 6.0.2900.5512 Offset: 00007641

To view technical information about the error report, click here.

I have not setup a new identity and imported.
--
Bill

Brought to you from Anchorage, Alaska.

"Bruce Hagen" wrote in message
...
I'd like to blame Norton, but I don't /think/ it is the reason this time.
Was OE closed when you deleted Folders.dbx? It must be. What is the exact
error message?

If you create a new identity and import all your messages, does
compacting work there?
--

Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


"Bill Bradshaw" wrote in message
...
Running WinXP Pro SP3. Using OE 6. I am having a problem manually
compacting my dbx files. I keep getting an error in the directdb.dll
file. I do not leave any messages in the inbox. Everything that is
saved is moved to a folder. I have tried deleting and rebuilding the
folders dbx file. What happens when its stops compacting a file is the
file is deleted and a backup file is created. This does happen on any
particular dbx file. I have tried searching the internet but have not
found an answer that works. They only new software I have installed is
Norton AntiVirus 2009 so I guess I am suspicious. Anybody have any
suggestions?
--
Bill

Brought to you from Anchorage, Alaska.