Diane:

Ok ... I seem to be cooking. When I went back in to do the new profile it
asked me to re-set up everything. I did see that I could import the PST
files so I told it to import the newest. It found both had not closed
properly (When backup had not worked since 6/29 I found a message stating
that the PST file could not be copied as it was open in another application
... which I knew was incorrect as Outlook was closed) ... I checked the
processes and found that outlook.exe was still running when outlook was not
open. I 'ended' the process. It did import both my PST files and I
downloaded all the add-ins and re-installed them. Everything seems to be
working fine. course, hindsight is 20/20 but I think the problem is that
outlook was not closing properly is what started the problem. I had this
problem several months ago but a fix did seem to fix it. In more recent
months I was plagued with an automatic restart, normally when I tried to
dismiss one calendar task (dismiss all did not cause the error). I am hoping
outlook will settle down now.

Thanks for your help.

Bonita - Phoenix, AZ

"Diane Poremsky [MVP]" wrote:

See http://www.outlook-tips.net/beginner/new_profile.htm