Does your site use anything that may re-create the Outlook profile?

Is your site using roaming profiles?

"will~" wrote in message
...
Server 2003, Exchange 2003, Outlook 2007

A user have reported that upon opening outlook (on WinXP laptop, with
cached
exchange mode enabled), it shows dialog box ... configure for first time
use,
and then their whole mailbox are downloaded, similar to when outlook was
setup the first time. (But it was already configured and user have been
using it for many months).

This has since happened twice with the same user. What could have caused
this? User uses a networked PC (Win XP) in the office, and connect to
network via VPN with laptop (Vista Business). Recently, the IP address
for
the exchange server has changed, could this have caused outlook to
configure
for first time use again?

Another user has also reported this happened on her laptop (but this was
before the IP address change). Please could you advice me where to look
for
the cause?

Many thanks in advance,