Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.
7. Skype
8. Infuzer
9. Office Communicator
10. Some IM programs


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, HankL asked:

| Whenever I attempt to copy outlook.pst (Outlook 2003) I get the
| following error message:
|
| Error 0X800070021
|
| The process cannot access the file because another process has locked
| a portion of the file.
|
| Is there anyway I can unlock this file as I do need to copy it
| elsewhere?
|
| Thanks in advance for your support and suggestions?
|
| HankL