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Old October 1st 09, 10:36 AM posted to microsoft.public.outlook.installation
Roady [MVP]
external usenet poster
 
Posts: 2,620
Default Can't launch Outlook 2007

Do all of the other Office applications work correctly or is this a
standalone version of Outlook?
Did you upgrade from a previous version or has Office never been installed
on this system?
Which version of Windows are you using?

Can you start Outlook in Save Mode?
Start- Run; outlook.exe /safe

When trying to submit an issue at Microsoft Support, it requests your
Product ID and not your product key. Your Product ID is shown in Help-
About but if you have a standalone version of Outlook and cannot launch it,
it's quite difficult to retrieve ;-)
Note that you can also contact Microsoft Support by phone. Support with
installing is free and your retail version come with 90 days of free product
support as well.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"madcapfox" wrote in message
...
I purchased the Outlook 2007 at a retail store and have the actual disk
with
the product key sticker stuck on the cover on the inside.

I installed the program but when I click the program icon I get this
message
"C:\WINDOWS\Installer\{91120000-001A-0000-0000000FFICE}\outicon.exe is
not a valid Win32 application" and when I click okay I get "Unable to
launch."

No matter how many times I uninstall and reinstall it still won't work. I
thought their might be a conflict with Avast but I uninstalled Avast and
still the problem exsists.

I would like to know how to fix this problem and also if there are any
known
conflicts. The disc reads alright into the computer. I've run various
scans
for viruses and malware. I've done scan disc, defrag and still nothing
resloves this problem.

Also, when I go to Microsoft's web site and enter my product key it says
it's invalid and yet I've installed this program before and it still
installs
on my machine.

Thanks in advance for the help!


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