With Office Applications your AV application may be scanning when you open
from Email.

Go to AV preferences and allow Word and Excel files to be exceptions from
the scan list.


Gord Dibben MS Excel MVP


On Wed, 7 Oct 2009 18:11:08 -0400, "PA Bear [MS MVP]"
wrote:

Post your query in a Word- or Excel-specific newsgroup.

mcp6453 wrote:
Since I don't know the source of this problem, I'll start here. When a
user
receives an email in Outlook Express with a Word or Excel 2003 attachment,
it takes a minute or more to open the attachment even if Word or Excel is
already open. A PDF attachment opens normally.

She already did a Detect and Repair in Word, and it did not make any
difference. Since the PDF attachment opens normally, it seems that OE is
not at fault. Maybe some other OE user has solved this problem.

The computer is XP SP3 fully updated. There are no viruses or malware. The
machine is perfectly clear.