You might try deleting the Temporary Internet Files in IE and seeing if that
makes any difference. I think Office uses its own cache and you might clear
that as well, although I'm not sure how to do it in Office without just
deleting it from Explorer.

steve

"mcp6453" wrote in message
...
Since I don't know the source of this problem, I'll start here. When a
user receives an email in Outlook Express with a Word or Excel 2003
attachment, it takes a minute or more to open the attachment even if Word
or Excel is already open. A PDF attachment opens normally.

She already did a Detect and Repair in Word, and it did not make any
difference. Since the PDF attachment opens normally, it seems that OE is
not at fault. Maybe some other OE user has solved this problem.

The computer is XP SP3 fully updated. There are no viruses or malware. The
machine is perfectly clear.