Have you tried opening Outlook in Safe Mode (Start-run-outlook.exe /safe
note the space between the .exe and the /)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Meadows Family asked:

| I keep getting the error "unable to open default email folders. the
| information store could not be opened" when I try to open Outlook
| 2003, I have uninstalled Outlook and Office and then re-installed
| them. But still I keep getting the error.
|
| I have also removed all Profiles and created a new one, but I still
| keep getting the error. Outlook will not go past the error message.
|
| Can someone help?
|
| Thank you.