On Mon, 28 Dec 2009 18:16:44 -0500, "Diane Poremsky [MVP]"
wrote:

if they could detect that it's the outcmd and not the navpane or to-do bar
fail causing the problem, yes. But they often can't detect the cause of
problems.

With all due respect, anyone who believes that has never written a
software application in their lives.

I can believe MS support might not know which one is causing the
problem (although, I believe the command line switches can isolate it
further than the scenario you describe above). But don't spend one
second convincing yourself that the actual developers cannot detect
the cause, with a debugger they can see the exact line of code causing
the issue.