On 07/01/2010 7:38 PM, Roady [MVP] wrote:
What exactly doesn't work for you?
What happens when you try to import?
Any error messages?

I can't share your phone activation experience. For me it really was
only a matter of minutes (wasn't even put on hold on any occasion) and
the contact was a native speaker. Maybe you just got someone in a grumpy
mood?

FWIW; In many occasions the activation history is removed after a year.
So as long as you do not need to re-activate your product more than 3
times a year, you should always be able to use the on-line activation
method.


Microsoft higher up says it's not the number of times but the number of
machines which, to me, doesn't make sense. Owned laptop and desktop
when 2007 arrived. Shortly thereafter, replaced machines so I've
activated four times. Two years later, two more machines and, voila,
can't activate online and they--MS--say it can't be done online on more
than three machines. It'll be interesting if I try again in a year. ;-)

Back to the import failure, this is from memory, I just got a failure
box without specifics. First one, Calendar, I didn't pay a lot of
attention to as I just chalked it up to the beta but when contacts also
failed to import, I decided to ask the experts. ;-)

Regarding the grump possibility, it took me nearly three weeks of mail
and calls to finally get to someone in North America and then I got the
"current" answer regarding the activations. I even asked if I couldn't
return the two packages and get one replacement--for a reasonable
fee--so that at least I'd only have to activate once should a hard disk
failure, another new computer or anything else befall me. A firm NO.
Perhaps, they were just trying to ensure that I'd buy 2010.