The Student/Home version has more limitations than the full retail version,
since it can be legally installed on 3 computers at once and costs a lot
less. In the past, retail versions of both office and windows could be
reactivated online after a year, but I don't know if it applies to the
student version. If you had 2 yrs since the first activations, it sounds
like they are more stringent with it, possibly with all versions.

On the import problem, its hard to say what the problem is with the csv, the
full error message would help. Gmail, like some other addins, may not work
with the beta - they'll need to release an updated version. If you installed
the 64bit version of Office, no addins will work with Outlook until they are
recompiled for 64 bit.

--
Diane Poremsky [MVP - Outlook]
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"Tim Mathews" wrote in message
...
On 07/01/2010 7:38 PM, Roady [MVP] wrote:
What exactly doesn't work for you?
What happens when you try to import?
Any error messages?

I can't share your phone activation experience. For me it really was
only a matter of minutes (wasn't even put on hold on any occasion) and
the contact was a native speaker. Maybe you just got someone in a grumpy
mood?

FWIW; In many occasions the activation history is removed after a year.
So as long as you do not need to re-activate your product more than 3
times a year, you should always be able to use the on-line activation
method.


Microsoft higher up says it's not the number of times but the number of
machines which, to me, doesn't make sense. Owned laptop and desktop when
2007 arrived. Shortly thereafter, replaced machines so I've activated
four times. Two years later, two more machines and, voila, can't activate
online and they--MS--say it can't be done online on more than three
machines. It'll be interesting if I try again in a year. ;-)

Back to the import failure, this is from memory, I just got a failure box
without specifics. First one, Calendar, I didn't pay a lot of attention
to as I just chalked it up to the beta but when contacts also failed to
import, I decided to ask the experts. ;-)

Regarding the grump possibility, it took me nearly three weeks of mail and
calls to finally get to someone in North America and then I got the
"current" answer regarding the activations. I even asked if I couldn't
return the two packages and get one replacement--for a reasonable fee--so
that at least I'd only have to activate once should a hard disk failure,
another new computer or anything else befall me. A firm NO. Perhaps, they
were just trying to ensure that I'd buy 2010.