Does it still show when she minimizes Outlook to the Taskbar and then
maximizes it again?
In that case, it really is a refreshing issue that needs to be looked into.

Can you reproduce this behavior in Outlook Safe Mode?
Start- type; outlook.exe /safe

Which mail account type are you using?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"TK" wrote in message
...
My boss runs Windows 7 ultimate with Outlook 2007 Enterprise Edition.
Sometime when she deletes emails from her Inbox with the delete key,
sometimes the email doesn't appear to delete, yet a new one appears above
or below it.
As soon as she re-sorts, it's fine, that email deletes.
It almost looks like a video driver issue, but the laptop has all the
latest drivers.
The problem is much worse with the Preview Paine enabled.
She has only about 1300 emails in her Inbox.

I rebuilt her profile with a new PST, repaired Office, Windows update,
etc...
Anyone seen this before...?
Any ideas how to fix...?

Thanks, Tom...