Did the rep publish the form with the exact same Message Class as that used by the item?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"DougMunday" wrote in message ...
We are using Outlook 2003 and Exchange server 2003. We are using a custom
form for task items in a public folder on the exchange server. We also need
to occasionally send a task item to one of our outside reps (who is also
using Outlook 2003) and have them be able to view the item in the custom
form. Here is what we did.
1. Saved custom form as .oft template.
2. Sent above .oft file as attachment to rep in the field with instructions
to open it up, then publish it to their Personal Forms Library, which they
did.
3. Then open email with attached task item.

But when the rep opened the attached task, it did not display in the custom
form. What are we missing here?

Thanks for any hints you can pass our way.

Doug