When exactly does he gets this message?
Does it happen all the time?
Does it still happen in Outlook Safe Mode?
Start- Run; outlook.exe /safe
(note the space in the command)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003
http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

http://www.msoutlook.info/
Real World Questions, Real World Answers

-----

"Chris LeFebvre" wrote in message
...
A friend of mine called because all of a sudden her Outlook 2003 started
popping up a message "A dialog box is open". Actually this is the second
time this has happened. As usual I Googled on this problem and most people
seem to think that the dialog that's hidden is the one that pops up when
you first install office and open an application that asks you for your
name and initials. The first time around I tried opening Word / Access and
PowerPoint and that dialog never opened, most likely because it had
already been filled in after the initial installation. I did a complete
uninstall / reinstall and started word and filled the dialog out and that
was three months ago and there's been no problem up until now.

So now this is happening again and I've checked in word tools / options /
user information tab and the information is filled out. I've been unable
to find any other information on this other than in Outlook 2007 a patch
KB946983 was known to cause this and uninstalling it fixed the problem. I
checked both add / remove programs and searched the windows directory and
this patch (if it's even relevant for Outlook 2003) is not installed.

As I'd rather not spend two hours uninstalling / reinstalling and the
putting on all services packs and patches does anyone have an idea about
how to remedy this?

Thanks,

- Chris