Hi Roady,

I got some more details from her and it seems like her original
description of the problem was a little inaccurate. This is what I got
out of her:

The message "A Dialog box is open" only happens when she first starts
Outlook 2003.

The problem does not happen every time she opens Outlook, just sometimes.

Because this seems to be an intermittent problem it's hard to tell if
running in safe mode fixes the problem or not. I'll do some further
testing and get back to you on that.

In the meantime, any other idea's about what could be causing this?

Thanks,

- Chris


On 2/12/2010 7:01 PM, Roady [MVP] wrote:
When exactly does he gets this message?
Does it happen all the time?
Does it still happen in Outlook Safe Mode?
Start- Run; outlook.exe /safe
(note the space in the command)