Thanks for the tip. I had already thought about that as a possibility when I
read this:
http://www.microsoft.com/windows/ie/...passwords.mspx
because he can't remember the password for "Main Identity" - only for an
Identity with his name (which he insists is the only one he uses anyway.)

So I created a new Identity and imported the email (it takes a long time -
he saves everything.)

No luck - there are only emails up to September 2005.

I was thinking perhaps of installing "regular" Oulook and importing - think
that might do the trick? (I could always import back then... :-)

It would be very difficult for him to have NO email in any of the subfolders
(we've done a search by date) by having deleted it - that makes me suspect
it's "still there" but hiding somehow. I'm open to more suggestions.

--
Gary


"Jerry" wrote:

Go to file, Switch Identities... probably got switched inadvertently



"Gary" wrote:

We have a user who "suddenly" lost all inbox email after September 5, 2005!
He insists he hasn't done anything special.

Is there some kind of "filter" which can be set up in OE to keep him from
seeing the new mail?

The INBOX.DBX is huge (over 350K) and he has dozens of folders and
subfolders. When new mail comes in he can hear the "ding" and see the "new
message count" increase (it's about 2200), but he doesn't see the message. He
doesn't use rules. Recently SENT items do appear.

Any thoughts on what to do? I'm thinking of creating a new identity and
importing everything, but I'm not optomistic that will work.


--
Gary