[Bruce is unavailable and has asked me to step in here, Michael.]
We need much more information if we're going to help you. Answer the
following questions by number:
1. Please state your full Windows version (e.g., WinXP SP3) and your IE
version.
2. Please post the exact (verbatim) error message you're getting when you
attempt to send an email.
3. Have you contacted your ISP (Sky) about this problem?
4. Is it a standalone router or a router/DSL modem combination unit? Are
you really connecting via a wireless USB modem and not a router/DSL modem?
5. What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
6. Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
AumHa VSOP & Admin
http://aumha.net
DTS-L
http://dts-l.net/
Michael Honnoraty wrote:
Sorry - have done everything you suggested but it still doesn't work.
When
we had our first sky router we had no problems at all!!
"Bruce Hagen" wrote:
What happens when you try to send? Can you send to yourself? Any error
message?
Double check your account settings.
Setting Up Sky Mail In Outlook Express:
http://mysky.sky.com/portal/site/sky...cleId=11272103
Turn off e-mail scanning in your anti-virus program. It is a redundant
layer of protection that eats up CPUs, slows down sending and receiving,
and causes a multitude of problems such as time-outs, account setting
changes and has even been responsible for lose of messages. Your
up-to-date A/V program will continue to protect you sufficiently. For
more, see: http://www.oehelp.com/OETips.aspx#3
Note that for some AV programs, it may be necessary to uninstall the
program and reinstall in Custom Mode and uncheck e-mail scanning when the
option arises.
I recently had to install a new Sky broadband Sagem wi-fi router and
since
then have been unable to send any messages through Outlook Express 6. I
can
receove messages without any problem. Sky cannot help me. What do I
have
to
do to rectify this problem??