Delete the Master account and reboot for starters.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Nate" wrote in message
...
Thanks for the replys. There are 3 identities set up, a master account,
My
name and then my wifes name. The master account is never used and was
never
renamed, just something time warner set us up with and then when I called
them a few years ago for help with e-mail they had me set up one for my
name
and her name. If I switch identities from my name Nathan to her's Kelly
it
never works. If I switch from her identity Kelly and then to mine Nathan
it
"sometimes works" maybe once out of 5 times. But yes outlook dissapears
after trying switch identities and I cant access outlook again unless I
end
the process then I can get back in.

"PA Bear [MS MVP]" wrote:

See Bruce's reply. Does anyone use this "Master Account" identity? Is
your
identity or your wife's identity named "Main Identity" or was one of them
originally named "Main Identity" and you renamed it?

Nate wrote:
One of my identities is Master Account which time warner cable set up
when
they installed the roadrunner and set up e-mail a few years ago. I
have
my
own identity and my wife has her own. I went ahead and reinstalled the
sp3
and turned off my firewall and anti virus but unfortunately it's still
doing
it. When I uninstalled sp3 and it went back to sp2 I went into outlook
to
see if it would do it and it was doing it with sp2 as well, couldn't
switch
identities. It's driving me crazy, any more ideas?

"PA Bear [MS MVP]" wrote:
What Bruce said.

OE File | Identities | Manage Identities: Is one of your identities
named
Main Identity, Nate?

Nate wrote:
I am operating on IE 7 xp media center edition sevice pack 3. Ever
since
I
updated my computer to the serivce pack 3 yesterday it won't let me
switch
identities. Everytime I do so, outlook dissapears and I get this
message.

Outlook Express could not be started because another instance of it
is
still
running on your computer. Please log off windows and then restart
Outlook
Express. If the problem persists, save your work, and then restart
your
computer.

At this time I then to ctr, alt, del and end the process of MSIMN.EXE
and
then when I click on outlook express it will allow me to get back in.
Any
ideas so I don't have to end this process everytime I switch
identities?
thanks!