Create two new identities. Can you switch between them? If so, import the
messages into the respective new identities and delete the old ones after
you are sure you have everything you need.
--

Bruce Hagen
MS-MVP Outlook Express
Imperial Beach, CA


"Nate" wrote in message
...
Bruce- I just deleted the master account and rebooted and unfortunately
the
problem is still going on.

"Nate" wrote:

Bruce or PA- Do you have anymore ideas what could be causing this
problem?



"good morning" wrote:


"Nate" wrote in message
...
I am operating on IE 7 xp media center edition sevice pack 3. Ever
since I
updated my computer to the serivce pack 3 yesterday it won't let me
switch
identities. Everytime I do so, outlook dissapears and I get this
message.

Outlook Express could not be started because another instance of it
is
still
running on your computer. Please log off windows and then restart
Outlook
Express. If the problem persists, save your work, and then restart
your
computer.

At this time I then to ctr, alt, del and end the process of MSIMN.EXE
and
then when I click on outlook express it will allow me to get back in.
Any
ideas so I don't have to end this process everytime I switch
identities?
thanks!