"dadiOH" wrote in message
...
THE PROBLEM

When my wife tries to access OE the splash loads but nothing else. Task
manager shows msimn.exe is using 100% (or close to it) of CPU.


THE MACHINE

CPU - Athlon
OS - XP SP3
IE - 6.00.2900.5512.xpsp.080413-2111)
OE - 6.00.2900.5512 (xpsp.080413-2105)


WHAT I'VE TRIED

1. I restored a recent image from when I *thought* OE was OK. No help

2. I restored an older image from when I *know* OE was OK. No help

3. I moved all dbx files from the store. No help

4. Checked machine for malware...couple of tracking cookies, nothing
else. Removed cookies. No help

5. I deleted msimn.exe from the Outlook Express folder so the system
would replace it from dllcache. No help

6. I deleted *all* files from the Outlook Express folder so the system
would replace them from dllcache. No help

7. Tried an over the top install of XP but it faulted out, don't recall
the specific reason.



WHERE NOW?

Danged if I know. Other than wipe the partition and reinstall XP which
I really don't want to do as her work place has installed stuff which
would be a nuisance to get back.

I could install a different mail client but she is used to OE and has
limited computer skills (limited = almost none). Besides, I hate to be
thwarted and would like to find the problem and the fix. The thing that
really puzzles me is why the problem persists after restoring a known
good image.

Any and all suggestions welcomed.

--

dadiOH
____________________________

dadiOH's dandies v3.06...
...a help file of info about MP3s, recording from
LP/cassette and tips & tricks on this and that.
Get it at http://mysite.verizon.net/xico



Did you delete Folders.dbx in the message store while OE was *closed*? If
not, do it.
--
Bruce Hagen
MS-MVP Oct. 1, 2004 ~ Sept. 30, 2010
Imperial Beach, CA