The administrator needs to give you full control over the mailbox. You should then be able to start Outlook with a profile that accesses that mailbox directly, rather than as a secondary shared mailbox, so you can do whatever you need in it.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003
http://www.turtleflock.com/olconfig/index.htm
and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
http://www.outlookcode.com/jumpstart.aspx

"John" wrote in message ...
Hello, Hope someone can help me here.

We have a shared mailbox which several people access. Someone created a top
level folder inside that mailbox and has created a private appointment which
we can see but cannot open, move or delete.

We need to remove this private appointment. However, the person who created
the appointment has left the company and their user account and mailbox has
been deleted, so we cannot log on using their credentials to delete the
orphaned appointment.

I have amended permissions on the shared mailbox and on the folder but still
cannot delete the private appointment.

Can anyone advise on how I can delete this appointment please?

Thanks,

John