I was just trying to help MS debug this issue.

Make sure you turn off email scanning. That could contribute to the
problem. See www.oehelp.com/OETips.aspx#3

steve

"Tom" wrote in message
...
Hey Steve:

Ok auto install set to download but not auto install. Yes I use McAfee.
I'm
not sure how to find and send address book...is that really necessary?

"Steve Cochran" wrote:

Set the automatic updates not to automatically install. Then when you
get
prompted for that patch, choose not to install it and then there is an
option not to ask again about that particular patch which you can check.

Are you running Norton or McAfee?

Can you email me your address book (wab file) as an attachment, so I can
test the reproducibility of this (I won't spam anyone in it G)?

cheers,

steve


"Tom" wrote in message
...
Hey Bruce:

Removing the 911567 worked as outlined but than MS auto update sensed
it
was
missing and added it back in this morning and caused a repeat of the
initial
problem. I went back in, did the delete of 911567 and it's fixed again
or
until MS senses the bad fix isn't there and decides to auto update
again!

What's the fix here?

"Bruce Hagen" wrote:

The patch below is causing problems and must be removed until a fix is
supplied by MS. I haven't seen any report of a problem with KB911701
and
don't see it in my list of updates. If you are using an OS other than
XP
that may be why.

For information about patch KB911567, see:
http://www.oehelp.com/OETips.aspx#14

This article also applies to missing Address Books after updating.
--
Bruce Hagen
MS MVP - Outlook Express
~IB-CA~

"Tom" wrote in message
...
I believe I'm having the same problem and would like to confirm
before
removing updates. When I clicke on "reply" or the address book, I
get
"There
was an error opening this message" If I go to the address book I get
"Unable
to open address book. The Address Book is not installed properly."
This
all
began to happen after the automatic update Saturday am or
thereabouts.

I located the update KB911701 FP5AUTOLFF and when I click...it shows
the
"REMOVE" button.

Am I on the right track to correct this?

"Jim" wrote:

I am having the same problem with my address book in OE 6. After
updating
with security patch KB911576 my address book would not load and i
am
getting
the same error messages saying the format was wrong and that OE 6
was
not
configured correctly. Reading the newsgroup someone said to
uninstall
the
patch. I went to the patch on the Microsoft update site and it says
to
uninstall it thru the "add & Remove" programs in control panel but
that
patch
is not in the list of things in "add/remove" programs. Where else
would
it be
or how can i uninstall that patch?
--
Jim